Mobile App - No access right for a specified access point or right has expired

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• ACSYS Mobile App - No Access right for the specified site or right has expired

  Log in to iAMS → Action > Access Policies. Filter and select the access policy name assigned to the user → Expand Site Selection. Search for the Site ID and ensure it is selected → Click Save. Go to System > User Management > User (select the ...

• ACSYS Mobile App - Failed to connect or Incorrect Access

  Verify the user is accessing the lock with the correct serial number. Go to Reports > Access Points List → Click Generate. Locate the access point and check the battery percentage. If low, connect the lock to a jumpstart. Give it a minute for the LED ...

• ACSYS Mobile App - No access point at given asset point

  Cause: No lock configured at the site. Log in to iAMS > Sites > Sites → Filter the site. Check the Site Status: No lock icon = No lock configured Green lock = Site closed Red lock = Site open

• ACSYS Mobile App - Access media not issued

  Cause: User blacklisted after 3 unauthorized access attempts. Go to iAMS > Action > Blacklist Access Media. Filter the username → Select the user → Click Unblacklist.

• ACSYS Mobile App - Asset point does not exist

  Cause: Incorrect Site ID entered during check-in in the mobile app. Log in to iAMS > Sites > Sites → Filter the Site ID → Verify correctness.