ACSYS Mobile App - Failed to connect or Incorrect Access

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• ACSYS Mobile App - Access media not issued

  Cause: User blacklisted after 3 unauthorized access attempts. Go to iAMS > Action > Blacklist Access Media. Filter the username → Select the user → Click Unblacklist.

• ACSYS Mobile App - Not able to connect with Relay or Mobile service

  Pre-requisite: Determine whether the issue affects a single user or multiple users. 1. If only one user is affected: · Ensure the user has a stable internet connection. · Confirm the user is entering the correct Server ID during registration of the ...

• ACSYS Mobile App - Asset point does not exist

  Cause: Incorrect Site ID entered during check-in in the mobile app. Log in to iAMS > Sites > Sites → Filter the Site ID → Verify correctness.

• ACSYS Mobile App - Unlocking or locking failed – ensure shackle position

  Possible Causes: - Rust in the shackle hole - Lock positioned in a way that prevents shackle release Steps: Ensure the lock is not placed in a congested position. Check for rust → Apply WD-40 if needed. If the issue persists, contact ...

• ACSYS Mobile App - No Access right for the specified site or right has expired

  Log in to iAMS → Action > Access Policies. Filter and select the access policy name assigned to the user → Expand Site Selection. Search for the Site ID and ensure it is selected → Click Save. Go to System > User Management > User (select the ...