Verify the user is accessing the lock with the correct serial number. Go to Reports > Access Points List → Click Generate. Locate the access point and check the battery percentage. If low, connect the lock to a jumpstart. Give it a minute for the LED ...
Cause: User blacklisted after 3 unauthorized access attempts. Go to iAMS > Action > Blacklist Access Media. Filter the username → Select the user → Click Unblacklist.
Reason: Accessing Unauthorized sites Solution: Please ensure that end users are properly educated and informed about the importance of entering the correct and corresponding Site ID when attempting to access any site. Using the appropriate Site ID is ...
Log in to iAMS → Action > Access Policies. Filter and select the access policy name assigned to the user → Expand Site Selection. Search for the Site ID and ensure it is selected → Click Save. Go to System > User Management > User (select the ...