Verify the user is accessing the lock with the correct serial number. Go to Reports > Access Points List → Click Generate. Locate the access point and check the battery percentage. If low, connect the lock to a jumpstart. Give it a minute for the LED ...
Log in to iAMS → Action > Access Policies. Filter and select the access policy name assigned to the user → Expand Site Selection. Search for the Site ID and ensure it is selected → Click Save. Go to System > User Management > User (select the ...
Pre-requisite: Determine whether the issue affects a single user or multiple users. 1. If only one user is affected: · Ensure the user has a stable internet connection. · Confirm the user is entering the correct Server ID during registration of the ...
Cause: No lock configured at the site. Log in to iAMS > Sites > Sites → Filter the site. Check the Site Status: No lock icon = No lock configured Green lock = Site closed Red lock = Site open