ACSYS Mobile App - No Access right for the specified site or right has expired

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• Mobile App - No access right for a specified access point or right has expired

  Reason: Accessing Unauthorized sites Solution: Please ensure that end users are properly educated and informed about the importance of entering the correct and corresponding Site ID when attempting to access any site. Using the appropriate Site ID is ...

• ACSYS Mobile App - Access media not issued

  Cause: User blacklisted after 3 unauthorized access attempts. Go to iAMS > Action > Blacklist Access Media. Filter the username → Select the user → Click Unblacklist.

• ACSYS Mobile App - Asset point does not exist

  Cause: Incorrect Site ID entered during check-in in the mobile app. Log in to iAMS > Sites > Sites → Filter the Site ID → Verify correctness.

• ACSYS Mobile App - No access point at given asset point

  Cause: No lock configured at the site. Log in to iAMS > Sites > Sites → Filter the site. Check the Site Status: No lock icon = No lock configured Green lock = Site closed Red lock = Site open

• ACSYS Mobile App - Failed to connect or Incorrect Access

  Verify the user is accessing the lock with the correct serial number. Go to Reports > Access Points List → Click Generate. Locate the access point and check the battery percentage. If low, connect the lock to a jumpstart. Give it a minute for the LED ...