ACSYS Mobile App - Not able to connect with Relay or Mobile service

ACSYS Mobile App - Not able to connect with Relay or Mobile service

Pre-requisite: Determine whether the issue affects a single user or multiple users.

1.   If only one user is affected:

·      Ensure the user has a stable internet connection.

·      Confirm the user is entering the correct Server ID during registration of the mobile app.

2.  If multiple users are affected:

·      Log in to the server and check if the ‘AcsysCGSwcfcloud’ service is running. If not, navigate to C:\Acsys Relay\WCFService and run ‘AcsysCGSwcfcloud’ as Administrator.

·    Check if the Server ID appears in the application window. If not, proceed to the next step.

·     Open Services from the Windows search bar and locate ‘AcsysMobileService’. If it’s not running, continue to Step 4.
·    Start ‘AcsysMobileService’, then return to the ‘AcsysCGSwcfcloud’ window and verify if the Server ID is now displayed.

·      If the issue persists, contact support@acsys.com

    • Related Articles

    • ACSYS Mobile App - Failed to connect or Incorrect Access

      Verify the user is accessing the lock with the correct serial number. Go to Reports > Access Points List → Click Generate. Locate the access point and check the battery percentage. If low, connect the lock to a jumpstart. Give it a minute for the LED ...

    • ACSYS Mobile App - Asset point does not exist

      Cause: Incorrect Site ID entered during check-in in the mobile app. Log in to iAMS > Sites > Sites → Filter the Site ID → Verify correctness.

    • ACSYS Mobile App - IMEI already registered

      Cause: IMEI# already registered under a different user. Go to System > User Management > Users → Filter the username. Select the user → Click the ‘^’ symbol → Check the registered IMEI. If the user has changed phones, update the new IMEI and click ...

    • ACSYS Mobile App - Unlocking or locking failed – ensure shackle position

      Possible Causes: - Rust in the shackle hole - Lock positioned in a way that prevents shackle release Steps: Ensure the lock is not placed in a congested position. Check for rust → Apply WD-40 if needed. If the issue persists, contact ...

    • ACSYS Mobile App - Access media not issued

      Cause: User blacklisted after 3 unauthorized access attempts. Go to iAMS > Action > Blacklist Access Media. Filter the username → Select the user → Click Unblacklist.