Cause: IMEI# already registered under a different user. Go to System > User Management > Users → Filter the username. Select the user → Click the ‘^’ symbol → Check the registered IMEI. If the user has changed phones, update the new IMEI and click ...
Pre-requisite: Determine whether the issue affects a single user or multiple users. 1. If only one user is affected: · Ensure the user has a stable internet connection. · Confirm the user is entering the correct Server ID during registration of the ...
Cause: User blacklisted after 3 unauthorized access attempts. Go to iAMS > Action > Blacklist Access Media. Filter the username → Select the user → Click Unblacklist.
Possible Causes: - Rust in the shackle hole - Lock positioned in a way that prevents shackle release Steps: Ensure the lock is not placed in a congested position. Check for rust → Apply WD-40 if needed. If the issue persists, contact ...