Popular Articles
HOW TO ENABLE GEOFENCING FEATURE
Steps to enable geofencing feature: Please follow the below-mentioned steps to navigate to system settings. Step 1: Access Profile Settings Log in to the web portal Click on your profile name at the top Step 2: Navigate to System Settings Click on ...
Why can't I open/close my BLE lock when the LED is blinking dimly?
Possible Cause: The issue may be occurring due to a low battery percentage, which can impact the device's performance and functionality. Solution: Wake up the lock by pressing the button. If the LED indicator is blinking dimly, this suggests low ...
ACSYS Mobile App - Not able to connect with Relay or Mobile service
Pre-requisite: Determine whether the issue affects a single user or multiple users. 1. If only one user is affected: · Ensure the user has a stable internet connection. · Confirm the user is entering the correct Server ID during registration of the ...
ACSYS Mobile App - No Access right for the specified site or right has expired
Log in to iAMS → Action > Access Policies. Filter and select the access policy name assigned to the user → Expand Site Selection. Search for the Site ID and ensure it is selected → Click Save. Go to System > User Management > User (select the ...
ACSYS Mobile App - Failed to connect or Incorrect Access
Verify the user is accessing the lock with the correct serial number. Go to Reports > Access Points List → Click Generate. Locate the access point and check the battery percentage. If low, connect the lock to a jumpstart. Give it a minute for the LED ...